Customer guarantee


We promise to refund you if the item you receive is not as described and if it arrives damaged. You can get a full or partial refund depending on the problem you encounter. The refund is issued in 10 days after the request process is completed. This warranty is in addition to and does not limit the consumer's statutory rights, guaranteed by all laws and regulations in force in the country of residence.

How to get a refund:

1. Contact us

Send us an email to with the order number and the name of the item that does not meet the requirements, adding photos and details in case it is damaged or non-compliant.

2. Start refund

If an actual problem of non-compliance or damage due to transport is found, we will open a refund procedure for your benefit.

3. Refund in 10 Days

Refunds are usually issued within 10 business days.